A water service account with CCWD may be opened either by calling the District's Customer Service Department at (209) 754-3543, or by coming in to the District Office at 120 Toma Court, San Andreas, CA 95249, during business hours (8 a.m. to 4 p.m., Monday through Friday). There is a $45.00 administrative fee to open new accounts. This fee is charged each time customers change addresses within the district. When customers call or come in to open a new account, it must be put in that customers' name - customers may not establish accounts for another person.
The Following Information is Required to Open a New Account
Name
Address and/or APN of new account
Property owner's name
Billing address
Escrow Information (if applicable) to show proof of ownership
Welcome Letter
Download the New Customer Information Packet
Customer Payment Responsibility
Legal-deeded property owners are responsible to pay bimonthly water and wastewater bills regardless of their occupancy or use of the property. The only exceptions to this requirement are the suspension of service and foreclosure abatement policy (See Forms and Documents).
Tenant/Property Manager Billing Options
The Calaveras County Water District does not send paper copies of bills to tenants or property managers. The District only holds the legal deeded owner responsible to pay the bill and thus only sends paper copies of the bill to owners. If a legal deeded property owner would like their tenant to receive an electronic copy of their bill, they need to give the tenant their billing information to set up an account on www.ccwd.org. Property managers can also provide the owner information needed to set up accounts to help facilitate this electronic billing process. If a second copy of paper bills is desired, the District will send them out after an annual fee of $15 has been paid to the account.
How to set up an account
Click here or on the computer icon under the 'Customer Service' drop down menu (please note this link will take you away from the CCWD website).
Select the “register using your utility bill” option.
Enter the owner’s last name as it appears on their utility bill in all capital letters.
Enter the entire nine-digit account number.
Provide a personal email address and create a password for this account.
Once the account has successfully been registered online, customers can select the “electronic bills” option under the "My Profile" tab and a bill will be sent via email every two months.
Under normal circumstances, no deposit (other than the non-refundable account establishment fee) is required of customers who are the deeded owner of the property for which they are requesting service. (See Customer Billing Information for the instance in which a deposit will be required).