Bill Payments
Make a payment in a way that is convenient for you!
The District provides several different ways for customers to pay their bills. Calaveras County Water District accepts Visa, MasterCard, Discover, cash, paper and electronic checks, and money orders. Below is more information on the variety of ways our customers can make payments.
Important information regarding convenience fees
Beginning July 2022, customers are responsible for covering the cost of convenience fees. This includes credit card transaction fees and transaction fees incurred when making a payment through our billing software, including autopay. If you would like to avoid convenience fees, please mail in or drop off a check at our office headquarters. You can also make an electronic payment directly through your financial institution to avoid convenience fees. We apologize for any inconvenience this may cause, however, CCWD is a public, not-for-profit agency and can no longer absorb this cost while maintaining fiscal responsibility to support the District’s obligations and needs.
Current Convenience Fees
e-Check, ACH (Automated Clearing House): $2.00/transaction
Credit card: 3.9% fee/transaction
CLICK HERE TO ACCESS YOUR NEW CUSTOMER PORTAL AND MAKE A PAYMENT
Our new customer service software allows customers to easily make a one-time payment, schedule future payments, or set up autopay. In addition, once you have an online account set up, you can access up-to-date account information and consumption history. ** A $2.00 convenience fee will be applied when making an ACH or eCheck payment online. If you use a credit card to make a payment, a convenience fee of 3.9% will be applied.
Still need to set up your new account? Click here.
If you already have a new account set up, you can directly log in to your portal.
* * To make an electronic payment without a convenience fee, you can set up payments directly through your banking institution.
Payments can also be made over the phone at any time, day or night, by calling (888) 291-1761. ** Checks are NOT accepted over the phone. **A 3.9% convenience fee will be applied when making a credit card payment over the phone using our IVR payment system.
Payments are accepted in-person at our office during normal business hours (Monday through Friday, 8 a.m. to 4 p.m.) at 120 Toma Court, San Andreas, CA 95249.
Customers can drop payments off in a drop box located at the front entrance of the District’s headquarters at any time. If dropping off outside of business hours, your payment will be processed the next business day.
Customers can always pay by mail using the return envelope and statement included within your paper bill. If sending a payment via mail, please do not send cash.
120 Toma Court
San Andreas, CA 95249.
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