To report a leak at any time, please call the District at (209) 754-3543. If possible, please have the address of the closest home/lot near the leak and a description of the leak, for example the asphalt is wet, the water is bubbling, or water is shooting up.
If you call during regular business hours (Monday through Friday from 8 a.m. to 4 p.m.) a customer service representative will take the information and send a work order to our field staff to assess the leak.
If you call after business hours, the District’s 24/7 live answering service will page the on-call staff. The on-call staff member may go directly to the leak site or may call you for additional information.
Important note: District staff determines the severity of leaks when they are reported and schedules repairs based on priority. Many of the District’s water lines are more than 50 years old, and there are numerous leaks in these old and failing systems. We appreciate your patience if your leak is not repaired right away.
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Calaveras County Water District is fully committed to providing accessible facilities, elements and
channels of communication to all members of the public. As part of this commitment, Calaveras County Water District
has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and
commercial screen reading software. All features of the website are coded to allow individuals with vision and
other impairments to understand and use the website to the same degree as someone without disabilities. We welcome
feedback and can often resolve issues in a timely manner if they arise.
If you need any special assistance or accommodations:
Calaveras County Water District has designated a compliance officer for website disability-related accommodations.
The compliance officer has received training in website accessibility and updates the site in accordance with those best
practices. Contact our accessibility officer to report an issue.
Compliance Procedures and Reports
In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards,
Calaveras County Water District regularly scans its website to ensure ongoing compliance, and makes timely
changes to any inaccessible changes, if any are found.
Linked Documents and Third Parties
Please note that this site may link out to third-party websites, such as state or federal agencies, that do
not have accessible content. This site may also include documents provided by third parties included in our
agenda packets, for example. While we cannot control the accessibility of content provided by third parties,
we are happy to assist any member of the public with reading and accessing content on our site.
