To report a leak at any time, please call the District at (209) 754-3543. If possible, please have the address of the closest home/lot near the leak and a description of the leak, for example the asphalt is wet, the water is bubbling, or water is shooting up.

If you call during regular business hours (Monday through Friday from 8 a.m. to 4 p.m.) a customer service representative will take the information and send a work order to our field staff to assess the leak.

If you call after business hours, the District’s 24/7 live answering service will page the on-call staff.  The on-call staff member may go directly to the leak site or may call you for additional information.

Important note: District staff determines the severity of leaks when they are reported and schedules repairs based on priority. Many of the District’s water lines are more than 50 years old, and there are numerous leaks in these old and failing systems. We appreciate your patience if your leak is not repaired right away.

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