Now Available to CCWD Customers

The Calaveras County Board of Directors approved a Customer Assistance Program (CAP) on Wednesday December 5, 2018. The program is limited to 200 water customers and 200 sewer customers. Applications will be reviewed on a first-come, first-served basis.

The program is designed to provide financial credits to customers whose incomes are at or below 200% of the federal poverty guideline (see here). The primary verification of income is proof of participation in PG&E’s CARE Program.

Application Information

To apply, an applicant must turn in a completed, signed application, along with a recent PG&E bill in their name showing CARE Program participation. Additionally, if the applicant is a tenant, they will need provide CCWD with a copy of their current rental agreement with their landlord. If that agreement is not available, tenants must have their landlord sign a Property Owner CAP authorization form (available here).

Once applicants are approved by CCWD staff, they will be notified in writing and receive the following credits:

  • Water only customers: $20 per bimonthly billing period
  • Sewer only customers: $30 per bimonthly billing period
  • Water & sewer customers: $50 per bimonthly billing period

In order to stay on the program, participants will be required to reapply for the program annually starting in 2020.

More information about this program will be posted in the weeks to come. Those with questions or concerns may contact CCWD Customer Service at or (209) 754-3543.

Customer Assistance Program Income Guideline

Customer Assistance Program Income Guideline
Persons In Family/HouseholdPoverty Guideline
For families/households with more than 8 personsadd $4,180 for each person

Learn more about the CAP by watching this video interview with CCWD’s Manager of External Affairs