Bill Payments

Make a payment in a way that is convenient for you!

The District provides several different ways for customers to pay their bills. Calaveras County Water District accepts Visa, MasterCard, Discover, cash, paper and electronic checks, and money orders. Below is more information on the variety of ways our customers can make payments.

Important information regarding transaction fees

Beginning July 2022, customers are responsible for covering the cost of transaction fees. This includes credit card transaction fees and transaction fees incurred when making a payment through our billing software, including autopay. If you would like to avoid fees, please mail in or drop off a check at our office headquarters. You can also make an electronic payment directly through your financial institution to avoid transaction fees. We apologize for any inconvenience this may cause, however, CCWD is a public, not-for-profit agency and can no longer absorb this cost while maintaining fiscal responsibility to support the District’s obligations and needs.  

Current Fees

e-Check, ACH (Automated Clearing House): $1.25/transaction

Credit card: $1.25/transaction

As of February 2023, payments made on the Utility Billing Online Portal or through Pay-by-phone IVR will be subject to the following fees:

e-Check, ACH (Automated Clearing House): $2.00/transaction

Credit card: 3.9% fee/transaction

Our new customer service software allows customers to easily make a one-time payment, schedule future payments, or set up autopay. In addition, once you have an online account set up, you can access up-to-date account information and consumption history. ** A $1.25 convenience fee will be applied when making a payment online. If you use a credit card to make a payment, a transaction fee may be applied. This amount is set by your banking institution.

Still need to set up your new account? Click here. For guidance on how to set up your account, pay your bill and access your account information online,  you can follow detailed directions.

If you already have a new account set up, you can directly log in to your portal.

* * To make an electronic payment without a transaction fee, you can set up payments directly through your banking institution.

Payments can also be made over the phone at any time, day or night, by calling (888) 291-1761. ** Checks are NOT accepted over the phone. **A $1.25 convenience fee will be applied when making a payment over the phone using our IVR payment system. If you use a credit card to make a payment, a transaction fee may be applied. This amount is set by your banking institution.

Payments are accepted in-person at our office during normal business hours (Monday through Friday, 8 a.m. to 4 p.m.) at 120 Toma Court, San Andreas, CA 95249. **If you use a credit card to make a payment, a transaction fee may be applied. This amount is set by your banking institution.

Customers can drop payments off in a drop box located at the front entrance of the District’s headquarters at any time. If dropping off outside of business hours, your payment will be processed the next business day.

Customers can always pay by mail using the return envelope and statement included within your paper bill. If sending a payment via mail, please do not send cash.