Customer Portal & IVR Payment Fees Change Effective February 6, 2023

Important information regarding convenience fees

Beginning July 2022, customers have been responsible for covering the cost of convenience fees. This includes credit card transaction fees and transaction fees incurred when making a payment through our billing software, including autopay. If you would like to avoid fees, please mail in or drop off a check at our office headquarters. You can also make an electronic payment directly through your financial institution to avoid convenience fees. We apologize for any inconvenience this may cause, however, CCWD is a public, not-for-profit agency and can no longer absorb this cost while maintaining fiscal responsibility to support the District’s obligations and needs.

Current Convenience Fees

e-Check, ACH (Automated Clearing House): $1.25/transaction

Credit card: $1.25/transaction

As of February 6 2023, payments made on the Utility Billing Online Portal or through Pay-by-phone IVR will be subject to the following convenience fees:

e-Check, ACH (Automated Clearing House): $2.00/transaction

Credit card: 3.9% fee/transaction