209-754-3543
customerservice@ccwd.org

Emergency

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Reporting an Emergency to CCWD

Emergency Contact Numbers
Please call the following number without delay, so a District repair crew can be dispatched immediately: (209) 754-3543. After hours, also call (209) 754-3543, and the message will be relayed by our answering service.

If Something Goes Wrong
Having water when and where we need it is something most people take for granted- that is, until a household pipe breaks or a faucet will not turn off. CCWD's responsibility for water service extends up to and includes your home's meter box. From the meter to the home, ownership, maintenance and repairs to plumbing are the customer's responsibility.

Here are some tips to help you deal with household plumbing emergencies:
If you discover a cracked or broken pipe in your home, look to see if there is a shut-off valve near the trouble's source. Some possible locations are:

Water Heater- located at the top of your tank. Prior to draining the tank, be sure to shut off the gas or electricity to the water heater. (Note: in a disaster, such as an earthquake or flood, the water heater is a valuable source of clean drinking water.)
Bathroom- look beneath washbasins and on toilet water supply lines.
Kitchen- check below the sink for control valves regulating the hot and cold water supply lines.

Turning Off Your Master Valve
If a valve cannot be located near the source of the trouble, find and turn off the customer valve, usually located on the customer's side of the meter in the meter box. The meter box is usually located at the property line and near the street. Closing this valve will shut off all the water to your home.

If you plan to be away for a long period of time, it's advisable to shut off your household water supply at this location- nothing ruins a vacation like coming home to find the carpets damp and mildewed because a pipe broke while you were gone. If you do turn off the master valve for a long period, remember to turn off the electric or gas supply to the water heater too.

The District does not allow the customer to turn the water off using the shut off valve on the District's side of the meter. The District advises you to know where your meter is and know how to turn it off in the event of an emergency.

If you live in the higher elevations and receive snow during the winter months, the District advises you to stake your meter with a 4 foot stake. This will enable you to locate your meter quickly once it is under snow.

Winterization Tips
Click Here for Winterization Tip Information

A Leak In The Street
If you discover a ruptured or leaking water main in the street or a broken fire hydrant, please call the following number without delay, so a District repair crew can be dispatched immediately: (209) 754-3543 (ask for Customer Service). After hours, also call (209) 754-3543, and the message will be relayed by our answering service.
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