209-754-3543
customerservice@ccwd.org

Billing Information

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Customer Billing Information

Billing Procedures
Water bills are mailed to customers every two months. Prompt payment of bills is appreciated. An unpaid bill becomes delinquent 25 days after it was mailed. Customers are then charged a $10 late fee and sent a reminder notice that payment has not been received. The reminder notice states that if customers do not pay their bills within 10 days, a second late fee will be charged. If the bill is not paid by the reminder due date, an $18 fee is added to the account. A shut-off notice will be placed at the property a minimum of 48 hours prior to the service being turned off. If customers do not pay the bill by the date printed on the shut-off notice, CCWD will lock off the service and a $36 disconnect fee will be charged.

Click here for Tenant / Property Owner Billing Options

Restoration of Water Service
To restore water service to a property that has been locked off, customers must pay all outstanding balances, including a $36 restoration charge during normal business hours. If customers want service restored outside of normal business hours, a $72 after-hours restoration charge will be applied to the account.

Nonsufficient Funds and Collections
There is a $25 charge for checks sent to the District with nonsufficient funds (NSF). If the District is unsuccessful in collecting payment on the account, the property will be liened or the bill may be turned over to a collection agency. If customers have questions about credit or notices, they may call (209) 754-3543 to reach a Customer Service representative.

Meter Reading
If a customer's meter has been damaged or is inaccessible (for example after a snow storm), CCWD will bill the water base rate until the meter can be read. Once the meer is accessible, the next available meter read will provide customers with their actual usage. Meters are read approximately every 60 days. Customers will recognize the District meter readers by their uniforms and District vehicles parked nearby. If customers would like additional verification of employment, they may ask the District employee for CCWD identification.

Access to Meters
Customers must maintain full access to their water meters for meter reading and any necessary maintenance and repairs by District personnel. If, for example, a meter is in an enclosed yard, customers are responsible for making it accessible. This means customers must move their fences at their expense or pay CCWD to relocate the meter. If customers own dogs (or other animals that might cause harm) they will be required to keep them penned or otherwise restrained so they do not threaten the safety of CCWD's meter readers. Finally, meters must be kept free from obstructions such as trees and shrubbery that impede CCWD's access.

Water Rates
California state law requires CCWD to set rates and levy charges sufficient to cover operating expenses, including interest on debts, and to provide funds for replacement or construction of facilities. The District conducts rate studies to determine the cost of providing service, and rates are based on these studies.

Service and Demand Charges
CCWD charges a bimonthly base rate, which is used to pay for the fixed costs of maintaining the District's infrastructure that delivers water to customers' meters and remove and treat sewer, along with general District overhead. Bills are sent out bimonthly.

Quantity (Volume) charge
In addition to the base rate, CCWD also charges for the actual amount of water used, measured in cubic feet (cf): 1 cubic foot = 7.48 gallons. As of July 1, 2007, 1,000 cubic feet (or 7,500 gallons) of water is included with the standard residential bimonthly base rate. Click here to see current base rate and consumption charges.

Capacity Fees
Click here for a printable list of capacity fees.

Understanding Your Statement
Click here for a printable guide to understanding your bill.

Rates and Billing Procedures
Click here for a printable guide to rates and billing.

Questions About Billing
Customers with questions may contact the Customer Service Department (209) 754-3543 or email customerservice@ccwd.org
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